Senior Customer Success Manager

Klaviyo

2 months ago

3.3 on Glassdoor

Paris, France

Hybrid

Full Time

Senior

0 applicants

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About this role

A Customer Success role based in Klaviyo’s London office working in a hybrid model to support EMEA mid-market and enterprise customers. The position partners across functions to help customers get value from the Klaviyo platform and contributes to product and process improvements. The team emphasizes AI-informed ways of working and a customer-first culture.

Skills

About Klaviyo

klaviyo.com

Klaviyo is a B2C CRM and marketing automation platform that unifies AI-powered email and SMS to help ecommerce brands drive growth and retention. It uses customer data, advanced segmentation, and automation flows to deliver personalized, omnichannel experiences across email, SMS, WhatsApp, and more — including AI-driven capabilities via K:AI Agents. Klaviyo emphasizes measurable results with analytics, testing, and integrations with major ecommerce platforms to boost revenue and lifetime value. Companies use it to build targeted lifecycle campaigns, personalized messaging, and data-driven retention strategies at scale.