Senior Customer Success Manager
NICE(11 days ago)
About this role
The Customer Success Manager at NiCE Cognigy acts as the primary customer-facing lead for enterprise accounts, ensuring customers realize value from the company’s AI-first CX platform and supporting account growth and advocacy. The role partners with the Director of Customer Success and cross-functional teams to manage a balanced portfolio and streamline external communications.
Required Skills
- Customer Success
- Enterprise Software
- Conversational AI
- CCaaS
- Executive Engagement
- CRM
- Data Analysis
- Retention Strategy
- Proposal Writing
- SaaS
About NICE
nice.comNICE is a global software company that delivers AI‑driven customer service automation and customer experience (CX) solutions. Its cloud platforms provide contact‑center‑as‑a‑service, conversational AI, analytics, workforce engagement and process automation to help enterprises boost efficiency, improve customer interactions, and meet compliance needs. Organizations across industries use NICE’s integrated AI, analytics and automation tools to streamline operations, reduce costs, and personalize customer journeys.
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