Customer Success Specialist
Smarsh(13 days ago)
About this role
The Customer Success Specialist at Smarsh supports Small Business clients by managing inbound requests, handling annual renewals, and ensuring customers realize value from Smarsh products. The role acts as a trusted partner to drive customer success, retention, and advocacy while collaborating with internal teams. The specialist will focus on account management, billing and contract changes, and promoting product adoption.
Required Skills
- Customer Success
- Renewal Processing
- Account Management
- Billing
- Salesforce
- Communication
- Organization
- Problem Solving
- Presentation
- Training
+3 more
Qualifications
- BA/BS Degree
About Smarsh
smarsh.comSmarsh is a cloud-based digital communications governance and archiving company that helps organizations capture, preserve, supervise and produce electronic communications across 80+ channels. It delivers compliant capture and long-term archiving combined with supervisory workflows, search & analytics, and eDiscovery capabilities tailored for regulated industries—particularly financial services. Smarsh integrates with email, social, mobile messaging, collaboration and voice platforms to support risk, compliance, and litigation readiness. The platform emphasizes enterprise-scale security, retention controls, and global regulatory support.
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