Customer Success Specialist
Smarsh
About this role
The Customer Success Specialist at Smarsh supports Small Business clients by managing inbound requests, handling annual renewals, and ensuring customers realize value from Smarsh products. The role acts as a trusted partner to drive customer success, retention, and advocacy while collaborating with internal teams. The specialist will focus on account management, billing and contract changes, and promoting product adoption.
Skills
Qualifications
About Smarsh
smarsh.comSmarsh is a cloud-based digital communications governance and archiving company that helps organizations capture, preserve, supervise and produce electronic communications across 80+ channels. It delivers compliant capture and long-term archiving combined with supervisory workflows, search & analytics, and eDiscovery capabilities tailored for regulated industries—particularly financial services. Smarsh integrates with email, social, mobile messaging, collaboration and voice platforms to support risk, compliance, and litigation readiness. The platform emphasizes enterprise-scale security, retention controls, and global regulatory support.
Recent company news
Business WireNew Smarsh Insights Report Finds Governance—not Adoption—Will Determine Which Companies Succeed With AI
2 weeks ago
VentureBeatHow Smarsh built an AI front door for regulated industries — and drove 59% self-service adoption
2 weeks ago
Amazon Web Services (AWS)How Smarsh reduced costs and increased scale migrating from Pivotal Cloud Foundry to Amazon EKS
Oct 28, 2025
Yahoo FinanceSmarsh Announces Expansion of Relationship with Jefferies
Oct 21, 2025
Wealth Solutions ReportSmarsh Names Vinay Mehta Chief Technology Officer
Oct 22, 2025
About Smarsh
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Smarsh.
Salary
$79k – $105k
per year