Customer Success Manager
Impact.com(12 days ago)
About this role
A Customer Success Manager at impact.com is a client-facing product expert for the company’s commerce partnership marketing platform, helping brands get the most value from affiliate, creator, and advocate programs. The role represents the customer within the company and works with internal teams to support long-term client satisfaction and platform adoption.
Required Skills
- Platform Knowledge
- Account Management
- Customer Communication
- Escalation Management
- Project Management
- Renewal Management
- JIRA
- Salesforce
- Reporting
- Time Management
+2 more
Qualifications
- Bachelor's Degree (Business or Marketing preferred)
About Impact.com
impact.comImpact is a partnership automation platform that helps brands find, recruit, manage, track, and pay partners — including affiliates, influencers, and strategic partners — from a single SaaS solution. Its product suite combines attribution and tracking, contract and workflow management, payment automation, partner discovery, and analytics with fraud protection and API integrations. Designed for enterprise and global programs, Impact delivers real-time measurement and optimization to grow partner-driven revenue. Companies use Impact to consolidate disparate partner channels, improve attribution accuracy, automate operations, and scale partnership programs efficiently.