Customer Renewal Manager

Impact.com(7 days ago)

HybridFull TimeManager$80,000 - $100,000Customer Success

About this role

A Renewal Manager at impact.com owns commercial responsibility for a portfolio of 200+ accounts, focused on ensuring contract renewals and promoting account growth. The role supports the company’s partnership marketing platform by maintaining strong customer relationships and contributing to the renewals function and team development.

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Required Skills

Business Development
Negotiation
Contract Management
Collaboration
Problem Solving
Pipeline Forecasting
Communication
Presentation
Time Management
Conflict Resolution

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About Impact.com

impact.com

Impact is a partnership automation platform that helps brands find, recruit, manage, track, and pay partners — including affiliates, influencers, and strategic partners — from a single SaaS solution. Its product suite combines attribution and tracking, contract and workflow management, payment automation, partner discovery, and analytics with fraud protection and API integrations. Designed for enterprise and global programs, Impact delivers real-time measurement and optimization to grow partner-driven revenue. Companies use Impact to consolidate disparate partner channels, improve attribution accuracy, automate operations, and scale partnership programs efficiently.