Customer Success Manager

Harness (1 month ago)

HybridFull TimeSenior$134,482 - $179,831 (estimated)Customer Success

About this role

A Customer Success Manager at Harness serves as the primary advocate for customers, ensuring they derive measurable value from the Harness software delivery platform. The role focuses on building trusted relationships with strategic accounts and aligning product capabilities to customer business objectives. Performance is measured by customer satisfaction, product adoption, retention, and revenue growth.

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Required Skills

Customer Onboarding
Customer Adoption
Account Expansion
Renewal Management
Escalation Management
Stakeholder Management
Cross-Functional Collaboration
Usage Monitoring
Executive Reviews
Data Analysis

+4 more

Qualifications

BS in Computer Science or Related Discipline

About Harness

harness.io

Harness is an AI-native, end-to-end software delivery platform that uses purpose-built AI agents to automate and manage the entire SDLC. It provides capabilities across CI/CD, testing, AppSec, feature flags, chaos engineering, cloud cost management, and platform/DevSecOps tooling. Designed for engineering and platform teams at scale, Harness combines automation, observability, and policy-driven controls to speed releases, reduce risk, and optimize cloud spend. Founded in 2017 by Jyoti Bansal, it serves global enterprises.