Customer Success Manager
Harness
About this role
A Customer Success Manager at Harness serves as the primary advocate for customers, ensuring they derive measurable value from the Harness software delivery platform. The role focuses on building trusted relationships with strategic accounts and aligning product capabilities to customer business objectives. Performance is measured by customer satisfaction, product adoption, retention, and revenue growth.
Skills
Qualifications
About Harness
harness.ioHarness is an AI-native, end-to-end software delivery platform that uses purpose-built AI agents to automate and manage the entire SDLC. It provides capabilities across CI/CD, testing, AppSec, feature flags, chaos engineering, cloud cost management, and platform/DevSecOps tooling. Designed for engineering and platform teams at scale, Harness combines automation, observability, and policy-driven controls to speed releases, reduce risk, and optimize cloud spend. Founded in 2017 by Jyoti Bansal, it serves global enterprises.
Recent company news
PR NewswireHarness Named to Fast Company's Annual List of the 100 Best Workplaces for Innovators for the Second Year in a Row
Sep 9, 2025
Digital JournalCloom Tech Enhances Electric Bike Performance with Custom Wiring Harness Production
1 day ago
Heavy Duty TruckingStoughton Trailers Chooses Truck-Lite's Lighting and Harness System
5 days ago
CNBCGoldman Sachs leads investment in software delivery startup Harness at $5.5 billion valuation
Dec 11, 2025
SiliconANGLEHarness raises $240M to lead AI-powered DevOps beyond the code editor
Dec 11, 2025
About Harness
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Harness .
Salary
$134k – $180k
per year