Customer Success Manager
ITRS
About this role
A Customer Success Manager at ITRS partners with enterprise customers to ensure monitoring and observability solutions deliver measurable business value. The role suits someone with hands-on experience of monitoring tools who can build relationships across technical and executive stakeholders in regulated industries such as financial services. The CSM acts as a trusted advisor to translate customer goals into adoption and outcomes while collaborating with internal teams.
Skills
About ITRS
itrsgroup.comITRS Group is a leading provider of real-time observability solutions tailored specifically for the financial services and regulated industries. Their AI-powered automation helps organizations prevent IT outages before they occur, offering capabilities such as incident identification and remediation, root cause analysis, digital experience monitoring, capacity planning, and ensuring regulatory compliance. Trusted by major investment banks and a wide range of customers, ITRS is committed to delivering innovative technology that meets the demanding needs of critical environments.
Recent company news
Business WireITRS Acquires IP-Label to Strengthen Digital Experience Monitoring Capabilities and Expand European Presence
Jan 8, 2026
BusinessCloudSwoop sees London’s ITRS expand in Europe
Jan 9, 2026
IT Brief UKITRS buys IP-Label to boost European DEM footprint
Jan 14, 2026
Business WireITRS Recognized in 2025 Gartner® Magic Quadrant™ for Observability Platforms for the First Time
Jul 16, 2025
The Times of IndiaOverseas holdings under scrutiny: IT dept flags non-disclosure; taxpayers get last chance to revise ITRs-
Nov 27, 2025
About ITRS
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for ITRS.
Salary
$124k – $167k
per year