Customer Success Manager

ITRS(4 months ago)

HybridFull TimeSenior$123,820 - $166,772 (estimated)Customer Success

About this role

A Customer Success Manager at ITRS partners with enterprise customers to ensure monitoring and observability solutions deliver measurable business value. The role suits someone with hands-on experience of monitoring tools who can build relationships across technical and executive stakeholders in regulated industries such as financial services. The CSM acts as a trusted advisor to translate customer goals into adoption and outcomes while collaborating with internal teams.

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Required Skills

Monitoring
Observability
Enterprise IT
Workshop Facilitation
Data Analysis
Communication
Stakeholder Management
Customer Advocacy
Documentation
Value Realization

About ITRS

itrsgroup.com

ITRS Group is a leading provider of real-time observability solutions tailored specifically for the financial services and regulated industries. Their AI-powered automation helps organizations prevent IT outages before they occur, offering capabilities such as incident identification and remediation, root cause analysis, digital experience monitoring, capacity planning, and ensuring regulatory compliance. Trusted by major investment banks and a wide range of customers, ITRS is committed to delivering innovative technology that meets the demanding needs of critical environments.