Senior Customer Success Manager, Enterprise

SafetyCulture(21 days ago)

HybridFull TimeSenior$131,572 - $176,076 (estimated)Customer Success

About this role

SafetyCulture is hiring a Senior Customer Success Manager in Sydney to partner with strategic enterprise customers and help them maximize value from the SafetyCulture platform. The role focuses on being a trusted advisor to complex, multi-site organizations, driving measurable business outcomes and long-term partnership growth. SafetyCulture is a global tech (SaaS) company emphasizing fast execution, ownership, and flexible work with local office connection.

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Required Skills

Account Management
Customer Success
Enterprise Customers
Stakeholder Management
Executive Engagement
Customer Adoption
Value Realization
Renewals
Retention
Expansion Strategy

+10 more

About SafetyCulture

safetyculture.com

This company is a shipping and fulfillment technology platform that helps retailers and enterprises manage parcel delivery across multiple carriers. It offers a unified dashboard and APIs to compare rates, book shipments, print labels, automate routing rules, and provide end-to-end tracking and analytics. With integrations to major carriers (examples shown include Australia Post and Cathay), the platform focuses on simplifying operations, reducing fulfillment costs, and improving customer delivery experience. Retailers use it to centralize logistics workflows, scale cross-border shipping, and gain actionable performance insights.