Customer Success Manager

C3 AI(1 month ago)

Redwood City, CAOnsiteFull TimeManager$75,000 - $150,000Customer Success

About this role

The Customer Success Manager at C3 AI is a technically savvy, client-facing role based in Redwood City responsible for ensuring customer satisfaction and retention through defining success KPIs and aligning product use to business outcomes. The role requires collaboration across internal teams and acting as a trusted advisor to translate technical concepts for non-technical stakeholders. The CSM focuses on driving adoption, measuring impact, and identifying opportunities to expand customer value.

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Required Skills

AI/ML
Use Case Scoping
Data Discovery
Customer Engagement
Workshop Facilitation
Scrum
Jira
UX Understanding
Cloud Infrastructure
Product Feedback

+6 more

Qualifications

Bachelor's Degree in Related Field
Master's Degree (Preferred)

About C3 AI

c3.ai

New Relic is a cloud-based observability and telemetry platform that helps engineering and operations teams monitor, debug, and optimize the performance of applications and infrastructure in real time. It offers application performance monitoring (APM), logs, metrics, distributed tracing, synthetic monitoring, infrastructure and network observability, plus agents, SDKs and integrations to collect telemetry across stacks and clouds within the New Relic One telemetry platform. The service provides dashboards, alerts, analytics and root-cause tools to accelerate incident response and reliability work, and it supports open standards such as OpenTelemetry. New Relic targets developers, SREs and enterprise DevOps teams and provides flexible, usage-based options for cloud-native and distributed systems.