Customer Success Manager

Sift(5 days ago)

RemoteFull TimeMedior$55,000 - $77,000Customer Experience

About this role

A Customer Success Manager at Sift works with clients to drive adoption of digital trust and safety solutions, managing relationships and addressing technical and business challenges. The role involves acting as a trusted advisor, demonstrating product value, and collaborating across teams to ensure customer satisfaction and retention.

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Required Skills

Customer Success
Product Knowledge
Communication
Data Analysis
SaaS
API
Business Acumen
Relationship Building
Strategic Planning
Technical Acumen

About Sift

sift.com

Sift is a leading AI-powered fraud detection platform designed to provide identity trust for businesses across various industries. With a powerful machine learning framework, Sift processes over a trillion events annually, helping organizations like DoorDash and Yelp mitigate fraud while enhancing customer experiences. The platform offers a comprehensive suite of solutions addressing account takeovers, payment fraud, and content abuse, enabling firms to leverage risk as a growth opportunity. Throughout its service, Sift combines deep analytical capabilities with practical tools to support digital safety and business growth.

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