Customer Success Manager
Cayuse(2 days ago)
About this role
Cayuse is seeking a Customer Success Manager to manage post-sale customer relationships, drive product adoption, and support customer growth within the research technology sector. The role involves ensuring customer satisfaction, collaborating with internal teams, and identifying opportunities for expansion and renewals.
Required Skills
- Customer Success
- Salesforce
- Churn Zero
- Negotiation
- Communication
- Process Management
- Research Industry
- Saas
- Relationship Management
- Product Adoption
Qualifications
- Bachelor’s degree
About Cayuse
cayuse.comCayuse provides cloud-based research administration and compliance software for universities, hospitals, and research institutes to manage the full research lifecycle. Its modular platform supports proposal and grant development, award and contract management, IRB/IACUC protocol review, conflict-of-interest and safety oversight, and reporting, with workflow automation and integrations to institutional and sponsor systems. Cayuse aims to streamline administrative processes, improve compliance and transparency, and give research administrators and investigators tools for faster submissions, tracking, and data-driven decision making.
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