Customer Success Manager
DataGrail(5 days ago)
About this role
The role involves acting as a trusted advisor for DataGrail customers, helping them maximize the value of the platform through expert support and strategic insights. The position requires engaging with customers from onboarding through ongoing success, ensuring product adoption, and providing feedback to improve the platform.
Required Skills
- Customer Success
- Account Management
- Onboarding
- Data Privacy
- SaaS
- Project Management
- Communication
- Relationship Building
- Data Regulations
- Problem Solving
About DataGrail
datagrail.ioDataGrail is a privacy management platform that helps organizations discover, map, and control personal data across their SaaS ecosystems to support compliance with laws like GDPR and CCPA/CPRA. It offers automated connectors to hundreds of applications, workflows for handling data subject access and deletion requests, centralized data inventories, and vendor/privacy risk management. Companies use DataGrail to speed DSAR responses, reduce compliance overhead, and build customer trust through transparent data controls and reporting.
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