Customer Success Manager
Follett Software, LLC(4 days ago)
About this role
Follett Software is seeking a Customer Success Manager to support their AccessIt Library product. The role focuses on building strong relationships with customers, ensuring they get value from the solutions, and driving renewal and retention efforts. It involves managing customer accounts and collaborating with internal teams to support customer success in the education sector.
Required Skills
- Customer Success
- Account Management
- Salesforce
- Renewals
- Relationship Building
- Communication
- Problem Solving
- Customer Support
- Strategic Planning
- Education Technology
Qualifications
- Bachelor’s degree or equivalent in Business, Library/Information Science, Education, or related field
- 3-5 years’ experience in customer success or account management
About Follett Software, LLC
follettsoftware.comFollett Software is a K–12 educational technology company that builds cloud-based tools to simplify the complex work of running schools and districts. Its solutions—centered on the Destiny platform—help districts manage library services, digital and print collections, curriculum and resources, and related workflows and analytics. Follett emphasizes strong customer support, community resources, and integrations with other school systems to streamline operations and improve access to learning materials. School districts rely on Follett for scalable, compliance-aware systems that centralize resource management and reporting.
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