Customer Success Manager
Follett Software, LLC(6 days ago)
About this role
The role involves supporting Follett Software's Master Library portfolio by establishing and maintaining strategic relationships with customers, ensuring they achieve maximum value from the products, and advocating for customer needs internally. It centers around fostering long-term partnerships and guiding customers throughout their lifecycle.
Required Skills
- Customer Success
- Account Management
- Strategic Planning
- Relationship Building
- Product Knowledge
- Customer Advocacy
- Communication
- Troubleshooting
- Project Management
- Technology
About Follett Software, LLC
follett.comFollett is an education-focused company that provides books, digital content, technology, and services to K–12 schools and higher education institutions. It operates campus bookstores and e-commerce platforms, supplies course materials and library resources, and offers library and learning management solutions (including inventory, discovery, and analytics tools) to help educators and administrators run programs more efficiently. Follett’s products span physical and digital formats and are designed to support student learning, streamline operations, and improve access to educational content.
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