Customer Success Manager, High Touch - French Speaking

Intercom(20 days ago)

HybridFull TimeSenior$153,154 - $205,303 (estimated)Customer Success

About this role

A Customer Success Manager at Intercom helps enterprise customers realize the full value of Intercom’s AI-driven customer service platform by guiding adoption and strategic outcomes. The role focuses on partnering with customer executives and cross-functional Intercom teams to support long-term growth and solution expansion.

View Original Listing

Required Skills

Customer Success
Account Management
SaaS
Value Realization
Success Planning
Change Management
Communication
Relationship Building
French
Strategic Consulting

About Intercom

intercom.com

Intercom is an AI-driven customer service company focused on conversational support and customer engagement. Its flagship AI agent, Fin, delivers high-quality answers and handles complex queries, and can be deployed on any helpdesk or within the Intercom Suite. Intercom pairs AI automation with messaging and helpdesk tools to streamline support workflows and scale service. Organizations use it to reduce response times, automate repetitive tasks, and keep customer conversations context-rich.