Sift

Customer Success Manager

Sift(12 hours ago)

RemoteFull TimeSenior$110,000 - $150,000Customer Experience
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About this role

A Customer Success Manager at Sift works with clients to ensure the effective adoption of digital trust and safety solutions, building trusted relationships, understanding customer needs, and demonstrating value through strategic engagement. The role involves technical understanding, advocacy, and collaboration across teams to maximize customer satisfaction and retention.

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Required Skills

  • Customer Success
  • Account Management
  • Product Expertise
  • Data-Driven Metrics
  • API
  • SaaS
  • Communication
  • Business Acumen
  • Relationship Building
  • Troubleshooting
Sift

About Sift

sift.com

Sift is a leading AI-powered fraud detection platform designed to provide identity trust for businesses across various industries. With a powerful machine learning framework, Sift processes over a trillion events annually, helping organizations like DoorDash and Yelp mitigate fraud while enhancing customer experiences. The platform offers a comprehensive suite of solutions addressing account takeovers, payment fraud, and content abuse, enabling firms to leverage risk as a growth opportunity. Throughout its service, Sift combines deep analytical capabilities with practical tools to support digital safety and business growth.

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