Customer Success Manager
Level Access(9 days ago)
About this role
The Senior Customer Success Manager owns and nurtures complex, high-impact customer relationships, focusing on driving retention, adoption, and customer value. They act as trusted advisors, influence cross-functional teams, and contribute to organizational practices, playing a key role in customer satisfaction and success.
Required Skills
- Customer Success
- Account Management
- SaaS
- CRM
- Product Guidance
- Strategic Planning
- Cross-Functional Leadership
- Customer Advocacy
- Process Improvement
- Mentorship
About Level Access
levelaccess.comLevel Access is a digital accessibility company that provides an end-to-end platform and services to help organizations design, test, fix, and monitor accessible digital experiences compliant with WCAG and accessibility regulations. Its solutions combine automated and manual testing, remediation workflows, ongoing monitoring, reporting, and training/consulting to support accessibility policy, governance, and procurement. Enterprises, government agencies, and educational institutions use Level Access to reduce accessibility risk, meet regulatory requirements, and improve inclusion for people with disabilities.
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