Customer Success Manager

Level Access

17 hours ago

3.4 on Glassdoor

Remote

Full Time

Senior

1 applicant

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About this role

A Customer Success Manager at Level Access focuses on driving product adoption, customer retention, and long-term value through strong customer relationships and demonstrating the benefits of their software solutions.

Skills

Qualifications

Minimum 5 years of experience in a Customer Success Manager or Account Manager role in a software or SaaS organizationMetrics driven, analytical, and process-oriented attitudeAbility to build and maintain positive relationships with diverse stakeholdersWillingness to partner with Sales and Account ManagementGood understanding of value drivers in annual recurring revenue (ARR) and SaaS business models

About Level Access

levelaccess.com

Level Access is a digital accessibility company that provides an end-to-end platform and services to help organizations design, test, fix, and monitor accessible digital experiences compliant with WCAG and accessibility regulations. Its solutions combine automated and manual testing, remediation workflows, ongoing monitoring, reporting, and training/consulting to support accessibility policy, governance, and procurement. Enterprises, government agencies, and educational institutions use Level Access to reduce accessibility risk, meet regulatory requirements, and improve inclusion for people with disabilities.