Customer Success Manager
lottie
About this role
A Customer Success Manager at Lottie owns the success of the home care partner network, managing relationships across a large, franchise-structured base of ~2,000 care providers. The role involves building and improving customer success processes, handling high-stakes conversations, and collaborating with cross-functional teams to drive partner outcomes.
Skills
About lottie
lottie.orgLottie is a free UK-based service that helps people compare elderly care options and access expert advice to find the right support for their needs. The platform covers care options across the United Kingdom, enabling users to evaluate providers and services to fit their situation. By combining comparison tools with professional guidance, Lottie aims to simplify the process of choosing elder care. It positions itself as a trusted, user-friendly resource for families navigating care decisions.
About lottie
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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Salary
$52k – $65k
per year