Customer Success Manager I - SMB (Home Services)
Podium(25 days ago)
About this role
The Customer Success Manager I - SMB (Home Services) owns the success and health of a portfolio of small business customers in the Home Services segment, ensuring they achieve business outcomes with Podium’s Interaction Management platform. The role focuses on driving product adoption, securing renewals, and increasing customer satisfaction through proactive engagement and advocacy. The position is customer-facing and collaborates cross-functionally to relay feedback and drive continuous product improvement.
Required Skills
- Customer Success
- Product Adoption
- Account Management
- Upselling
- Renewals
- Customer Support
- Relationship Building
- Problem Solving
- Communication
- Technical Aptitude
+2 more
About Podium
podium.comPodium is an AI-powered lead generation and customer interaction platform that helps local and multi-location businesses capture, qualify, and convert more leads through conversational messaging and automation. It centralizes customer communications (text, webchat, and a unified inbox), automates follow‑ups and lead routing, and includes tools for managing reviews and payments. Companies use Podium to speed responses, improve local reputation, and drive higher conversion and revenue from inbound leads.
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