Customer Success Manager I - SMB (Home Services)
Podium
About this role
The Customer Success Manager I - SMB (Home Services) owns the success and health of a portfolio of small business customers in the Home Services segment, ensuring they achieve business outcomes with Podium’s Interaction Management platform. The role focuses on driving product adoption, securing renewals, and increasing customer satisfaction through proactive engagement and advocacy. The position is customer-facing and collaborates cross-functionally to relay feedback and drive continuous product improvement.
Skills
About Podium
podium.comPodium is an AI-powered lead generation and customer interaction platform that helps local and multi-location businesses capture, qualify, and convert more leads through conversational messaging and automation. It centralizes customer communications (text, webchat, and a unified inbox), automates follow‑ups and lead routing, and includes tools for managing reviews and payments. Companies use Podium to speed responses, improve local reputation, and drive higher conversion and revenue from inbound leads.
Recent company news
Car Dealership Guy NewsPodium debuts Jerry 2.0 with fully customizable AI agents for car dealers
1 month ago
Motorsport.comLia Block unites with Ken Block's co-driver for Sno*Drift Rally, fights Travis Pastrana for podium
1 week ago
OpenAIBringing AI to local businesses: How Podium is arming 10,000+ SMBs with AI agents
Dec 11, 2025
AiThorityOpenAI Case Study Validates Podium's AI Impact as Company Launches Jerry 2.0 for Automotive, HVAC, and Medspa
Dec 15, 2025
PR NewswireFordDirect Partners with Podium to Deliver AI-Powered Conversations to Ford and Lincoln Retailers
Aug 12, 2025
About Podium
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Podium.
Salary
$70k – $93k
per year