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Technical Support Engineer at Customer.io - ApplyBlast

Technical Support Engineer

Customer.io

12 days ago

3.7 on Glassdoor

Remote

Full Time

Junior

0 applicants

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About this role

The Technical Support Engineer at Customer.io provides direct support to customers via email and live chat, triaging tickets and helping clients achieve their business goals. This role involves collaborating with Product and Customer Success teams to improve processes and advocate for product enhancements. The position requires strong written communication skills and a passion for solving technical problems to ensure a remarkable customer experience.

Responsibilities

Triage support tickets and diagnose complex customer issues
Communicate technical tasks and solutions to customers via email and live chat
Collaborate with Product and Customer Success teams to improve processes

Skills

About Customer.io

customer.io

Headquarters

Portland, Oregon, United States

Company Size

201-500 employees

Founded

2012

View Profile

Customer.io is a data-driven customer engagement platform that helps teams design and automate personalized customer journeys across email, SMS, push, in-app and other channels. It centralizes first‑party event and profile data to power segmentation, behavior-driven workflows, content creation, A/B testing and analytics. Targeted at product, growth and marketing teams, Customer.io emphasizes privacy, deliverability and developer-friendly APIs and integrations to orchestrate lifecycle and transactional messaging.