Customer Success Manager

The Customer Success Manager at Sona owns a portfolio of enterprise accounts across social care, hospitality, and retail, driving renewals, seat expansion, and long-term customer value. This on-site role in London requires partnering with internal teams to manage the post-live customer experience, resolve complex issues, and shape the evolving Customer Success function. The position involves regular travel to customer sites across the UK and demands a high-performance mindset with strong commercial and relationship management skills.