Customer Success Program Manager

D-Fend Solutions(13 days ago)

McLean, VirginiaOnsiteFull TimeSenior$139,822 - $188,772 (estimated)Customer Success

About this role

A Senior Customer Success Program Manager at D‑Fend Solutions will serve as the primary customer owner for mission‑critical deployments, overseeing end-to-end programs that span hardware, software, and services. The role requires coordinating cross‑functional teams and operating independently in early‑stage or evolving environments to ensure long‑term customer success. Based in McLean, VA, the position focuses on driving adoption, operational readiness, and lifecycle ownership from post‑sale through renewal.

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Required Skills

Program Management
Customer Success
Stakeholder Management
Onboarding
Deployment
Risk Management
Cross-Functional
Technical Translation
Training
Escalation Management

+3 more

Qualifications

Bachelor's Degree

About D-Fend Solutions

d-fendsolutions.com

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