Renewals Manager
Zapier(1 month ago)
About this role
The Renewals Manager at Zapier will establish and lead the renewal process for the company's upmarket segment, focusing on both customer retention and growth opportunities. This role requires customer-facing interaction with various stakeholders to ensure seamless and value-aligned negotiations while protecting annual recurring revenue (ARR). The manager will collaborate cross-functionally with Sales, Customer Success, RevOps, and Legal, and will be responsible for forecasting renewal outcomes and continuously refining processes for efficiency and customer satisfaction.
Required Skills
- Renewal Management
- Customer Negotiation
- Process Optimization
- Cross-Functional Collaboration
- Risk Identification
- Forecasting
- Relationship Building
- CRM Proficiency
- Strategic Thinking
- SaaS Experience
+6 more
About Zapier
zapier.comZapier is a leading automation platform that enables users to connect and integrate over 8,000 applications to streamline workflows and automate repetitive tasks. Trusted by over 3 million businesses, Zapier offers tools to build and scale AI workflows and agents, enhancing productivity and efficiency across various industries. With its user-friendly interface, Zapier empowers individuals and teams to create custom automation without needing extensive coding skills.