Customer Success & Renewals Manager, Mid-Market, EMEA

The Customer Success & Renewals Manager for Mid-Market at Harvey is responsible for guiding approximately 90 mid-market clients through their journey with Harvey's AI solutions. Key responsibilities include leading client integration and adoption, managing the entire client lifecycle including renewals and upsell opportunities, and creating scalable processes to enhance customer experience and satisfaction. The role requires effective relationship management and the ability to use metrics to drive client success while facilitating feedback for product improvement.