Customer Success & Renewals Manager, Mid-Market, EMEA

harvey(1 month ago)

RemoteFull TimeManager$131,743 - $173,851 (estimated)Customer Success

About this role

The Customer Success & Renewals Manager for Mid-Market at Harvey is responsible for guiding approximately 90 mid-market clients through their journey with Harvey's AI solutions. Key responsibilities include leading client integration and adoption, managing the entire client lifecycle including renewals and upsell opportunities, and creating scalable processes to enhance customer experience and satisfaction. The role requires effective relationship management and the ability to use metrics to drive client success while facilitating feedback for product improvement.

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Required Skills

Customer Success Management
Client Relationship Management
Scaled Implementation
Training & Enablement
Process Creation
Post Sale Lifecycle Ownership
Renewals Management
Success Metrics Management
Advocacy & Engagement
Customer Health Monitoring

+7 more

About harvey

www.harvey.ai

Vercel is a platform designed for frontend developers to build, deploy, and host fast, modern websites and applications. It specializes in serverless functions and static site generation, leveraging a global edge network to deliver high performance and scalability. Vercel is widely used for its seamless integration with frameworks like Next.js, enabling developers to create highly dynamic and responsive user experiences. The platform focuses on optimizing the developer experience while ensuring reliable and efficient web application performance.