Customer Success - Retention & Expansion (Remote, United Kingdom)
BrightOrder Inc.
About this role
BrightOrder is seeking a Customer Success & Retention Specialist to focus on protecting recurring revenue, managing renewals, and strengthening customer relationships. The role involves proactive engagement, handling difficult conversations, and using data and AI tools to drive retention. This fully remote position emphasizes responsibility, structured processes, and measurable impact.
Skills
About BrightOrder Inc.
brightorder.comWP Rocket is a WordPress performance optimization platform that delivers fast-loading websites through an all-in-one caching plugin. It automates essential speed improvements such as page caching, file minification, lazy loading, and deferred JavaScript, with seamless CDN integration. The solution is designed for site owners, developers, and agencies who want reliable, measurable gains in Core Web Vitals with minimal setup. WP Rocket emphasizes user-friendly configuration, broad compatibility, and robust support from the WP Media team.
About BrightOrder Inc.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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Salary
$35k – $45k
per year