Director of Customer Retention & Recovery
Togetherwork
About this role
Togetherwork is seeking a strategic and highly accountable Director of Customer Retention & Recovery to lead proactive churn mitigation efforts. This role involves creating structured review processes, developing tailored recovery strategies, engaging with customers at high risk of churn, and working with executive stakeholders to preserve ARR.
Skills
About Togetherwork
togetherwork.comTogetherwork provides integrated software and financial solutions for communities, associations, and mission-driven organizations. Its platform combines community and operations tools with payments, fundraising and financial administration to help groups centralize workflows and revenue. Togetherwork’s goal is to simplify back‑office work, boost member engagement, and improve reporting and impact tracking. Organizations use it to replace fragmented systems with a single platform tailored to community needs.
Recent company news
KVUEFintech firm Togetherwork to create 250 jobs with new Austin HQ on South Congress
Jan 7, 2026
Austin American-StatesmanSoftware company Togetherwork plans to hire hundreds at new Austin HQ
Jan 7, 2026
Community Impact | NewsNew innovation center by Togetherwork to staff 100+ employees off South Congress
1 month ago
The Business JournalsTogetherwork opens SoCo innovation hub, plans to hire 100 people
Jan 6, 2026
PR NewswireTogetherwork Acquired by GI Partners
Mar 13, 2018
About Togetherwork
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for Togetherwork.
Salary
$129k – $173k
per year