Customer Success Analyst, Afterpay

Block(18 days ago)

RemoteFull TimeMedior$69,300 - $138,500Customer Success

About this role

A Customer-Success Analyst at Afterpay is a domain owner who blends hands-on operational execution with strategic system design to deliver durable, scalable solutions. The role advocates for customers across strategic decisions and ensures initiatives prioritize retention, satisfaction, and long-term value.

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Required Skills

Vendor Management
Operations
Cross Functional
Data Analysis
Root Cause
Journey Mapping
OKRs
Product Supportability
Stakeholder Management
Process Improvement

+2 more

Qualifications

Six Sigma
Lean

About Block

block.xyz

Block, Inc. builds technology to increase access to the global economy by connecting businesses and consumers across commerce, payments, and financial services. Its ecosystem includes Square (merchant point‑of‑sale, payments, hardware and business tools), Cash App (peer‑to‑peer payments, banking, investing and crypto), Afterpay (buy‑now‑pay‑later), TIDAL (music streaming), Bitkey (blockchain/security products) and Proto (R&D and product incubation). Block offers payments processing, merchant services, lending, payroll, subscriptions, developer APIs and integrated hardware aimed at simplifying commerce for small businesses and individuals. The company emphasizes developer-friendly tools and consumer apps to expand financial inclusion globally.