Customer Success Analyst, Afterpay

Block(18 days ago)

RemoteFull TimeMedior$73,347 - $98,661 (estimated)Customer Success

About this role

A Customer-Success Analyst at Afterpay is a domain owner responsible for aligning operational excellence with strategic initiatives to improve customer outcomes. The role represents customer needs in strategic decisions and bridges cross-functional teams to support long-term retention and satisfaction.

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Required Skills

Vendor Management
Operations
Stakeholder Management
Journey Mapping
OKR Definition
Root Cause
Data Analysis
Product Collaboration
Process Improvement
Metrics Diagnostics

About Block

block.xyz

Block, Inc. builds technology to increase access to the global economy by connecting businesses and consumers across commerce, payments, and financial services. Its ecosystem includes Square (merchant point‑of‑sale, payments, hardware and business tools), Cash App (peer‑to‑peer payments, banking, investing and crypto), Afterpay (buy‑now‑pay‑later), TIDAL (music streaming), Bitkey (blockchain/security products) and Proto (R&D and product incubation). Block offers payments processing, merchant services, lending, payroll, subscriptions, developer APIs and integrated hardware aimed at simplifying commerce for small businesses and individuals. The company emphasizes developer-friendly tools and consumer apps to expand financial inclusion globally.