Customer Success Specialist
Wiley(5 months ago)
About this role
A Customer Success Specialist at Wiley supports implementation of enterprise learning solutions for higher education institutions in Southeast Asia, with a particular focus on Indonesia. The role serves as a customer liaison and internal advocate to help institutions realize value from Wiley’s products and to support retention and account growth through cross-team collaboration.
Required Skills
- Customer Success
- Account Management
- Troubleshooting
- Web Applications
- Microsoft Excel
- Onboarding
- Technical Support
- Customer Retention
- Upselling
- Reporting
+4 more
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