Customer Success Strategy & Operations Principal

Anaplan

3 months ago

3.5 on Glassdoor

New York, United States

Hybrid

Full Time

Senior

1 applicant

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About this role

The role is the architect of Anaplan’s proactive Customer Success motion, building early-warning and diagnostic systems that translate data into automated interventions across the post-sales journey. Reporting to the VP of Customer Success Operations, the person will design intelligent workflows and deliver contextual, diagnostic insights to help teams prevent churn and drive customer health. The role also serves as a thought leader on intelligence and automation best practices for the Customer Success organization.

Skills

About Anaplan

anaplan.com

Anaplan is a cloud-based connected planning platform that enables enterprises to build models, run AI-driven scenario planning and forecasting, and deliver integrated analysis and reporting. Its platform supports real-time modeling, collaborative what‑if analysis, and data integration across finance, supply chain, sales, and HR to align strategic, financial, and operational plans. Organizations use Anaplan to speed decision-making, improve cross-functional alignment, and scale planning processes across the business.