Customer Success Manager

Kernel

3 months ago

4.3 on Glassdoor

London, United Kingdom

Onsite

Full Time

Manager

0 applicants

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About this role

A Customer Success Manager at Kernel is responsible for managing a portfolio of enterprise accounts worth over $2M in ARR, transitioning the company's CS motion from reactive support to a proactive partnership model. This role involves engaging with VP-level stakeholders, driving Net Revenue Retention (NRR) through identifying churn risks and expansion opportunities, and delivering data-driven value demonstrations. The CSM will also gather customer feedback for product development, ensuring that Kernel's offerings meet RevOps teams' needs in cleaning and enriching CRM data.

Skills

About Kernel

www.kernel.ai

Kernel is an AI-powered platform designed to enhance enterprise revenue operations (RevOps) by providing advanced CRM data management and enrichment solutions. With its proprietary entity database, Kernel helps organizations streamline account sourcing, maintain accurate corporate hierarchies, and improve data quality for better targeting and decision-making. Trusted by leading RevOps teams, Kernel offers tools for mass action cleaning and tailored account enrichment, making it easier for sales professionals to focus on growth. Recently, Kernel secured $14 million in Series A funding to further innovate its offerings.