Customer Success Manager

Kernel(2 months ago)

London, United KingdomOnsiteFull TimeManager$70,000 - $100,000Customer Success & Implementation

About this role

A Customer Success Manager at Kernel is responsible for managing a portfolio of enterprise accounts worth over $2M in ARR, transitioning the company's CS motion from reactive support to a proactive partnership model. This role involves engaging with VP-level stakeholders, driving Net Revenue Retention (NRR) through identifying churn risks and expansion opportunities, and delivering data-driven value demonstrations. The CSM will also gather customer feedback for product development, ensuring that Kernel's offerings meet RevOps teams' needs in cleaning and enriching CRM data.

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Required Skills

Customer Success Management
Strategic Relationship Management
Net Revenue Retention
Data-Driven Reporting
Value Demonstration
Incremental Adoption
Product Feedback Aggregation
B2B SaaS Experience
Commercial Fluency
Operational Process Building

+5 more

About Kernel

www.kernel.ai

Kernel is an AI-powered platform designed to enhance enterprise revenue operations (RevOps) by providing advanced CRM data management and enrichment solutions. With its proprietary entity database, Kernel helps organizations streamline account sourcing, maintain accurate corporate hierarchies, and improve data quality for better targeting and decision-making. Trusted by leading RevOps teams, Kernel offers tools for mass action cleaning and tailored account enrichment, making it easier for sales professionals to focus on growth. Recently, Kernel secured $14 million in Series A funding to further innovate its offerings.