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Customer Success Engineer, Commercial at Pendo - ApplyBlast

Customer Success Engineer, Commercial

Pendo

10 months ago

3.1 on Glassdoor

Raleigh, NC

Hybrid

Full Time

Medior

0 applicants

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About this role

A Customer Success Engineer at Pendo will proactively manage at-risk customers with contracts under $100K, investigating technical and setup issues and remaining engaged over 4–6 week interventions to prevent churn. The role serves as a bridge between Sales and Success, providing deeper product knowledge and technical problem-solving without functioning as a full CSM or TAM. It supports scaled success by enabling adoption, satisfaction, and renewals for smaller accounts.

Skills

Qualifications

Pendo Essentials CertifiedPendo Admin Certified

About Pendo

pendo.io

Headquarters

Raleigh, North Carolina, United States

Company Size

501-1000 employees

Founded

2013

View Profile

Pendo is an AI-powered analytics and adoption platform that helps teams understand user behavior across software products and AI agents, driving adoption and connecting digital experiences to business outcomes. It offers product analytics, in-app guides, session replay, AI agent analytics, churn prediction, and user feedback tools. Serving over 14,000 teams, Pendo is designed for product, IT, revenue, and marketing teams looking to improve user experiences and prove ROI across their entire digital portfolio.