Customer Success Engineer, Commercial
Pendo
About this role
A Customer Success Engineer at Pendo will proactively manage at-risk customers with contracts under $100K, investigating technical and setup issues and remaining engaged over 4–6 week interventions to prevent churn. The role serves as a bridge between Sales and Success, providing deeper product knowledge and technical problem-solving without functioning as a full CSM or TAM. It supports scaled success by enabling adoption, satisfaction, and renewals for smaller accounts.
Skills
Qualifications
About Pendo
pendo.ioPendo is a Software Experience Management platform that helps product teams understand and improve digital product experiences through product analytics, in‑app guidance, and user feedback. It combines usage analytics, walkthroughs and messaging, feedback collection, and roadmap tools to drive adoption, engagement, retention, and revenue while reducing support costs and risk. Designed for product managers, UX, customer success and growth teams, Pendo integrates with existing tech stacks and provides enterprise-grade segmentation, experimentation, and governance.
Recent company news
Raleigh News & ObserverPendo CEO talks vibe coding, IPO market and how to keep your job in the AI age
Sep 23, 2025
The Business JournalsRaleigh tech unicorn expands to world's largest country
1 month ago
Pulse 2.0Pendo: Interview With Chief Product Officer Trisha Price About The Product Experience Platform
1 month ago
Thoma BravoPendo Announces Acquisition of Forwrd.ai, Bringing AI-Powered Predictive Analytics into the Pendo Platform
Jul 8, 2025
citybizQ&A with Saurabh Sodani, Chief Development Officer at Pendo
Oct 21, 2025
About Pendo
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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and employee contacts for Pendo.
Salary
$86k – $107k
per year