Customer Success Engineer, Commercial

Pendo(1 month ago)

HybridFull TimeMedior$85,700 - $107,100Customer Success

About this role

A Customer Success Engineer at Pendo will proactively manage at-risk customers with contracts under $100K, investigating technical and setup issues and remaining engaged over 4–6 week interventions to prevent churn. The role serves as a bridge between Sales and Success, providing deeper product knowledge and technical problem-solving without functioning as a full CSM or TAM. It supports scaled success by enabling adoption, satisfaction, and renewals for smaller accounts.

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Required Skills

Ticket Support
Technical Investigation
Churn Prevention
Product Adoption
Outreach Campaigns
Best Practices
API Integrations
HTML
CSS
JavaScript

+6 more

Qualifications

Pendo Essentials Certified
Pendo Admin Certified

About Pendo

pendo.io

Pendo is a Software Experience Management platform that helps product teams understand and improve digital product experiences through product analytics, in‑app guidance, and user feedback. It combines usage analytics, walkthroughs and messaging, feedback collection, and roadmap tools to drive adoption, engagement, retention, and revenue while reducing support costs and risk. Designed for product managers, UX, customer success and growth teams, Pendo integrates with existing tech stacks and provides enterprise-grade segmentation, experimentation, and governance.