Customer Success Team Lead

Xendit(22 days ago)

Bangkok, ThailandOnsiteFull TimeMedior$74,658 - $100,388 (estimated)Customer Success

About this role

The Customer Success Generalist at Xendit is part of a fast-paced team focused on delivering attentive care to customers in the payments space. The role serves as a customer expert who gathers insights to inform product and process improvements and collaborates across departments to support continuous transaction operations. It requires readiness to support customers during specified daylight hours and occasional rostered weekends or public holidays.

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Required Skills

Customer Support
Communication
Ticketing
Empathy
Analytical Thinking
Team Leadership
Escalation
Stakeholder Management
Onboarding
Transaction Analysis

+7 more

Qualifications

Bachelor's Degree in Engineering, Management, Finance/Accounting, Communications, or Computer Science/IT

About Xendit

xendit.co

WP Rocket is a premium WordPress performance plugin that speeds up websites through caching and a suite of front-end optimizations. It offers page caching, cache preloading, file minification/concatenation, deferred JS execution, image lazy-loading, database cleanup, and easy CDN integration to reduce load times and improve Core Web Vitals. Designed for ease of use, it provides a simple UI and sensible defaults so non‑technical site owners can get performance gains quickly, while offering advanced controls for developers and agencies. The product is widely used to boost SEO, conversion rates, and user experience across WordPress sites.