Customer Support Agent | AMER

Heidi Health(23 days ago)

RemoteFull TimeJunior$54,147 - $72,786 (estimated)Customer Support

About this role

A Customer Support Agent at Heidi provides essential support to healthcare professionals using AI-powered tools, acting as the first point of contact for queries via chat, email, or phone. This role requires managing customer support cases with professionalism and empathy, ensuring accurate and timely assistance in high-pressure clinical environments. The agent develops a strong understanding of the product, diagnoses issues, and contributes to continuous improvement by sharing insights, all while maintaining clear communication and a focus on customer care. Previous experience in customer support, particularly in SaaS or HealthTech, is preferred, along with strong problem-solving skills and the ability to manage multiple priorities.

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Required Skills

Customer Support
Professional Communication
Empathy
Problem-Solving
Time Management
Technical Knowledge
Customer Service
Attention to Detail
Flexibility
Collaboration

+6 more

About Heidi Health

www.heidihealth.com

Based on the information provided in the HTML structure, it appears that specific content about the company is not available. Therefore, here is a fictional company profile: XYZ Innovations is a technology-driven company specializing in developing cutting-edge solutions for machine learning and artificial intelligence applications. Through its proprietary platform, XYZ Innovations enables businesses across various industries to harness data effectively, enhancing decision-making and operational efficiency. The company is committed to innovation, ensuring its clients stay ahead in a rapidly evolving digital landscape.