Customer Support Agent | AMER

A Customer Support Agent at Heidi provides essential support to healthcare professionals using AI-powered tools, acting as the first point of contact for queries via chat, email, or phone. This role requires managing customer support cases with professionalism and empathy, ensuring accurate and timely assistance in high-pressure clinical environments. The agent develops a strong understanding of the product, diagnoses issues, and contributes to continuous improvement by sharing insights, all while maintaining clear communication and a focus on customer care. Previous experience in customer support, particularly in SaaS or HealthTech, is preferred, along with strong problem-solving skills and the ability to manage multiple priorities.