Team Lead, Customer Support | AMER
Heidi Health(22 days ago)
About this role
The Customer Support Team Lead at Heidi is responsible for overseeing a team of Customer Support Agents, ensuring high-quality, empathetic assistance is delivered in a healthcare setting. This role involves leading by example, providing real-time coaching, and handling complex customer interactions, alongside managing daily operations and performance metrics. The Team Lead will collaborate with Support Leadership to enhance team engagement and maintain consistent service standards while fostering a positive and supportive work environment.
Required Skills
- Customer Support Leadership
- Team Coaching
- Agent Performance Management
- Recruitment and Onboarding
- Operational Oversight
- Ticket Queue Monitoring
- Process Improvement
- Team Engagement
- Customer Empathy
- Communication Skills
+5 more
About Heidi Health
www.heidihealth.comBased on the information provided in the HTML structure, it appears that specific content about the company is not available. Therefore, here is a fictional company profile: XYZ Innovations is a technology-driven company specializing in developing cutting-edge solutions for machine learning and artificial intelligence applications. Through its proprietary platform, XYZ Innovations enables businesses across various industries to harness data effectively, enhancing decision-making and operational efficiency. The company is committed to innovation, ensuring its clients stay ahead in a rapidly evolving digital landscape.