Customer Support Representative (Tier 1) — Honduras

Hubstaff(2 months ago)

RemoteFull TimeJunior$55,730 - $74,728 (estimated)Support

About this role

The Customer Support Representative (Tier 1) at Hubstaff is responsible for delivering effective support to customers primarily through email and live chat using Intercom. This role involves troubleshooting issues, escalating complex problems, and providing clear solutions while identifying opportunities for process improvements. The representative collaborates with a global support team and must possess strong communication skills and experience in customer support, preferably within the SaaS industry.

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Required Skills

Customer Support
Problem Solving
Communication Skills
Attention to Detail
Organization
Remote Work
Email Support
Live Chat
Troubleshooting
Documentation Improvement

+8 more

Qualifications

Legally authorized to work in Honduras
2+ years of experience in customer support or a client-facing role (SaaS experience preferred)

About Hubstaff

hubstaff.com

Hubstaff is a powerful time tracking and productivity monitoring tool designed to enhance the efficiency of remote teams and mobile workforces. It offers features such as screenshot capturing, timesheets, billing, payroll management, and in-depth reporting, empowering businesses to identify performance issues and optimize productivity. With a user-friendly interface, Hubstaff enables users to focus on business growth rather than administrative tasks. The software is available on various platforms including desktop and mobile devices, catering to diverse audiences from freelancers to large enterprises.