Customer Experience Associate
Rain(2 months ago)
About this role
The Customer Experience Associate at Rain is responsible for providing empathetic and accurate support to customers through various channels, including email, chat, and phone. This role involves troubleshooting issues related to accounts and transactions, documenting interactions in Zendesk, and collaborating with cross-functional teams to identify and resolve recurring problems. The associate will also contribute to improving support documentation and workflows, playing a key role in enhancing customer satisfaction within the fintech industry.
Required Skills
- Customer Support
- Communication Skills
- Problem Solving
- Attention to Detail
- Zendesk
- Empathy
- Cross-Functional Collaboration
- Proactive Mindset
- Fintech Knowledge
- Documentation Skills
About Rain
www.rain.xyzRain is a financial technology company that specializes in stablecoin-powered cards and payments infrastructure. Their platform offers a comprehensive suite of APIs that empower businesses to issue stablecoin-backed cards, facilitate global transactions, and provide digital wallet solutions with speed and compliance. With a focus on creating modern financial experiences, Rain serves fintech companies, neobanks, and developers, enabling them to integrate seamless payment solutions across more than 150 countries. Founded in 2021, Rain is committed to transforming the financial landscape through innovative technology and robust support for its partners.