Technical Support Agent - North America

Canals(1 month ago)

RemoteFull TimeJunior$67,360 - $89,353 (estimated)Customer Success

About this role

The Technical Support Agent at Canals is responsible for providing fast, effective support to distributors using the company's AI-driven industrial supply chain platform. This role involves troubleshooting technical issues, guiding users through the platform via live chat and email, and collaborating with Product, Engineering, and Customer Success teams to ensure seamless customer experiences. The agent will utilize tools such as Postman, SQL, and FullStory to diagnose problems and document solutions, all while maintaining an average first response time of one minute.

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Required Skills

Technical Support
Troubleshooting
Customer Inquiries
API Testing
SQL Queries
User Behavior Investigation
Onboarding Support
Documentation
Process Improvement
Communication Skills

+7 more

About Canals

www.canals.ai

Canals is an AI-driven platform designed specifically for the distribution industry, focusing on automating sales, accounting, purchasing, and receiving tasks. By streamlining these workflows, Canals enables businesses to significantly reduce order entry times and improve operational efficiency, allowing teams to focus on more strategic initiatives. The platform supports a variety of industries, including electrical, plumbing, HVAC, and construction, and is trusted by leading distributors like United Electric and The Kendall Group. Canals stands out for its user-friendly interface, rapid implementation, and its ability to adapt and learn, resulting in continual improvement in performance.