Customer Support Analyst II - Automation

GHX(2 days ago)

United StatesOnsiteFull TimeMedior$21,780.36 - $28,144.64Customer Support

About this role

A Customer Support Analyst Level II at GHX manages customer inquiries and problems related to the GHX Internet B2B exchange system and related products. The role involves troubleshooting, providing information, and collaborating with various teams to ensure customer satisfaction, all within a dynamic and fast-paced environment.

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Required Skills

Troubleshooting
Customer Service
CRM
Problem Solving
Communication
Technical Support
Diagnostics
Customer Relations
Database
Proprietary Products

About GHX

ghx.com

GHX (Global Healthcare Exchange) provides healthcare supply chain, data, and technology solutions to providers, suppliers, and government organizations worldwide. Its cloud platform automates procure-to-pay and order-to-cash workflows, centralizes master data (Unified Data Core), manages UDI and pricing alignment, and streamlines materials, inventory, and logistics. GHX also delivers analytics and business intelligence to increase visibility, improve decision-making, and drive operational efficiency and cost reduction across the healthcare supply chain. Customers rely on its industry-specific integrations, data normalization, and networked services to reduce manual processes and improve supply chain performance.

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