Technical Product Support Analyst II

Inovalon(29 days ago)

Tampa, FLOnsiteFull TimeMedior$37,600 - $48,000Technical Support

About this role

The Technical Product Support Analyst II provides frontline technical assistance to customers for Inovalon’s products, applications, operating systems, and integrated third-party solutions. The role manages issue lifecycle from intake to resolution, documents customer interactions, and adheres to HIPAA and company policies. This position supports continuous improvement through knowledge article creation and works with cross-functional teams to escalate and resolve complex problems.

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Required Skills

Customer Service
Technical Support
Troubleshooting
Phone Support
Email Support
Chat Support
Escalation Management
Knowledge Management
CRM
Salesforce

+9 more

Qualifications

High School Diploma or GED
Associate Degree (Preferred)

About Inovalon

inovalon.com

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