Customer Support Analyst
SafetyCulture(6 days ago)
About this role
SafetyCulture is seeking a Customer Support Specialist to deliver exceptional support to users of their platform, blending customer empathy with technical aptitude. The role involves troubleshooting, guiding users, supervising AI responses, and collaborating to enhance the customer experience. This position offers an opportunity to work in a dynamic, inclusive environment focused on impactful technology solutions.
Required Skills
- Customer Support
- Troubleshooting
- AI
- Support
- Communication
- Log Analysis
- SaaS
- Technical Support
- Customer Service
- Support Tools
About SafetyCulture
safetyculture.comThis company is a shipping and fulfillment technology platform that helps retailers and enterprises manage parcel delivery across multiple carriers. It offers a unified dashboard and APIs to compare rates, book shipments, print labels, automate routing rules, and provide end-to-end tracking and analytics. With integrations to major carriers (examples shown include Australia Post and Cathay), the platform focuses on simplifying operations, reducing fulfillment costs, and improving customer delivery experience. Retailers use it to centralize logistics workflows, scale cross-border shipping, and gain actionable performance insights.
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