Customer Support Associate - Hong Kong

Convera(14 days ago)

HybridFull TimeJunior$30,573 - $38,217Education Support

About this role

A Customer Support Associate at Convera based in Hong Kong works within the education support team serving university clients and international students who use Convera’s payment services. The role is part of Convera’s global payments business and is based in the Hong Kong office with hybrid work arrangements.

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Required Skills

Customer Service
Mandarin
Cantonese
English
Communication
Problem Solving
Conflict Resolution
Time Management
Multitasking
MS Applications

+2 more

About Convera

convera.com

Convera is a global FX and cross-border payments specialist that helps more than 26,000 businesses manage foreign‑exchange risk and streamline international receipts and payments. The company combines payment rails, hedging and treasury solutions to secure more value in every cross‑border transaction and reduce exposure to currency volatility. Convera serves corporates and institutions with a technology‑driven platform, global network, and compliance capabilities to simplify multi‑currency flows and improve operational efficiency.