Customer Support Associate

Lone Wolf Technologies(6 months ago)

Cebu, PhilippinesOnsiteFull TimeMedior$83,393 - $112,357 (estimated)Customer Support

About this role

This role provides front-line technical support to customers of Lone Wolf’s proprietary real estate software products. The position handles inquiries and issues through phone, email, and chat while documenting all interactions in a ticketing system. It focuses on delivering a personalized, empathetic customer experience aligned with the company’s Human, Easy, and Smart standards. The role also feeds customer insights back to the organization to improve products and overall user experience.

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Required Skills

Technical Support
Troubleshooting
Customer Service
Email Support
Chat Support
Phone Support
Ticketing Systems
Interpersonal Skills
Product Knowledge
Issue Diagnosis

+13 more

About Lone Wolf Technologies

lwolf.com

Lone Wolf Technologies provides an end-to-end real estate software platform for brokerages and agents, delivering tools for engagement, transactions, back‑office operations, analytics, and compliance. Their modular products (branded as Engage, Operate, Optimize and Foundation) aim to streamline listings, CRMs, transaction management, accounting and reporting while enabling integrations across a brokerage tech stack. Trusted by thousands of brokerages and over a million agents across North America, Lone Wolf positions itself as a single platform to reduce complexity, improve productivity, and support growth.