Jr Customer Success Manager (API)

Vonage(1 month ago)

HybridFull TimeManager$108,323 - $141,872 (estimated)Customer Success

About this role

Vonage API is hiring a Customer Success Manager to ensure customers realize business value from its communications APIs and to foster long-term satisfaction and retention. The role works closely with customers and internal teams to align solutions with customer goals, inform product roadmap, and support account growth. Mandarin and Chinese language proficiency is a mandatory requirement for this position.

View Original Listing

Required Skills

Relationship Management
Customer Advocacy
Success Planning
Product Adoption
Issue Resolution
Renewals
Training
Feedback Gathering
API Knowledge
Data Analysis

+2 more

About Vonage

vonage.com

Vonage is a cloud communications company that provides APIs and managed services to embed voice, video, messaging, and verification into applications and business workflows. Its product set includes programmable communications APIs (voice, SMS, video, Verify, Number Insight), a cloud contact center, and unified business communications/phone systems for enterprises and SMBs. Developers choose Vonage for its SDKs and real‑time media infrastructure and enterprises use its solutions to enable omnichannel customer engagement, global reach, and integrations with CRM and business platforms.