Customer Support Engineer - London

Cohere(1 month ago)

London, United KingdomOnsiteFull TimeMedior$108,658 - $145,981 (estimated)Revenue

About this role

The Customer Support Engineer at Cohere serves as the liaison between advanced AI technology and enterprise customers, facilitating the integration of Cohere's API and tools. Responsibilities include addressing technical inquiries, debugging issues, creating self-service resources, and tracking support tickets while collaborating with engineering teams to enhance product offerings. This role also involves gathering customer insights to inform product development and seeks individuals with technical support or software engineering experience, alongside programming skills and familiarity with containerization technologies.

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Required Skills

Technical Support
API Integration
Debugging
Creating Documentation
User Empowerment
Support Ticket Management
Customer Insights
Automation Opportunities
Communication Skills
Customer Obsession

+6 more

About Cohere

cohere.com

Sanity is a platform that provides flexible content management solutions tailored for developers, marketers, and content creators. By utilizing a real-time collaborative editor and structured content, it allows users to build and manage high-performance applications and websites. Sanity’s APIs and flexible data model enable seamless integration with various frameworks and technologies, empowering users to deliver customized content experiences. With features like query-driven content fetching and an extensible plugin system, Sanity is designed to enhance productivity and scalability for teams of all sizes.