Customer Support Engineer

InfyStrat(8 months ago)

HybridFull TimeMedior$102,878 - $136,344 (estimated)Customer Success

About this role

A Customer Support Engineer at InfyStrat is a member of the customer success team who serves as the technical point of contact for clients, helping ensure a positive customer experience and long-term satisfaction. The role represents the customer internally and helps customers derive value from InfyStrat’s products and services. Strong customer focus and the ability to collaborate across teams are central to success in this position.

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Required Skills

Technical Support
Troubleshooting
Ticketing Systems
Remote Assistance
Customer Training
Communication
APIs
Databases
Web Technologies
Multitasking

Qualifications

Bachelor's Degree in Computer Science or Information Technology

About InfyStrat

infystrat.com

InfyStrat Software Services is a technology company that specializes in providing innovative software solutions, including digital banking platforms, talent management systems, and field operation automation tools. Their service offerings span multiple domains, such as app development, blockchain technology, cloud infrastructure, and business process optimization. With a commitment to empowering various industries—ranging from finance and healthcare to education and logistics—InfyStrat aims to deliver comprehensive solutions that drive digital transformation and efficiency. The company also invests in professional development through its subsidiary, InfyStrat Academy, contributing to technology education across the region.