Customer Support Specialist
Higher Logic(6 days ago)
About this role
Higher Logic is hiring an on-site Customer Support Specialist to join its Customer Services & Support team in Arlington, VA. Higher Logic is a global engagement platform provider delivering online communities and communication tools to organizations seeking to build, retain, and grow their member or customer bases.
Required Skills
- Troubleshooting
- Web Technologies
- Analytical Skills
- Time Management
- Communication
- Ticketing Systems
- Customer Service
Qualifications
- Bachelor's Degree
- Equivalent Technical Training
About Higher Logic
higherlogic.comHigher Logic is a SaaS provider of online community and member engagement software that helps organizations bring people, knowledge, and ideas together. Its platform combines community spaces, knowledge sharing, events and automated engagement tools to drive conversations, retention, and measurable outcomes. The product integrates with existing systems and provides analytics, moderation, and segmentation to help organizations grow and manage active, supportive networks. Customers in associations, nonprofits, and customer-focused businesses use Higher Logic to build tailored community experiences that boost engagement and advocacy.
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