Customer Support Lead for DTC Company (US-Based, Remote)
Paired
About this role
A Customer Support Lead at a US-based DTC retail company is responsible for overseeing customer service operations, ensuring high customer satisfaction, and leading a team of support specialists. The role involves managing support processes, resolving escalated issues, and collaborating with other departments to improve customer experience.
Skills
Qualifications
About Paired
paired.comPaired is a couples-focused relationship app designed to strengthen communication and intimacy. It delivers daily questions, quizzes, games, and relationship advice to help couples learn more about each other in a fun, interactive way. Marketed as the #1 relationship app, Paired invites users to try it for free. Whether you’re seeking better connection or everyday sparks, Paired provides guided prompts and activities to improve your relationship.
About Paired
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for Paired.
Salary
$93k – $125k
per year