Operations Coach, Non-Affiliate Collections
CardWorks Servicing(6 days ago)
About this role
This role involves coaching and supporting customer service specialists in a financial services environment, focusing on quality, compliance, and professional development. It requires providing real-time feedback, training, and resolving escalated issues to ensure effective team performance.
Required Skills
- Coaching
- Mentoring
- Conflict Resolution
- Customer Service
- Performance Management
- Communication
- Financial Services
- Quality Assurance
- Team Leadership
- Problem Solving
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